Terms of Service

Effective Date: June 11, 2026 | Last Updated: June 11, 2026

1. Introduction and Acceptance of Terms

Welcome to the Nexus Stem Cells website (“we”, “us”, “our”, or “Nexus Stem Cells”). These Terms of Service (“Terms”) govern your access to and use of our website, including all content, educational resources, medical inquiry forms, and related services (collectively, the “Platform”). By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, please do not use our Platform.

These Terms apply to all users, whether you are a visitor, a patient, a patient’s representative, a caregiver, or a medical professional interacting with our Platform.

2. Our Role as a Medical Facilitator

Nexus Stem Cells is a medical tourism facilitator. We coordinate logistics and introduce clients to licensed medical professionals and healthcare institutions in Guadalajara, Mexico. We do not provide medical services, diagnosis, treatment, or medical advice.

     Important distinction: Any medical treatment you receive will be provided solely by independent, licensed physicians and healthcare facilities. Nexus Stem Cells facilitates the introduction and coordinates logistics but is not a party to the physician-patient relationship. A separate informed consent agreement will be provided directly by your treating physician.
  

Specifically, Nexus Stem Cells:

✓ Provides educational information about mesenchymal stem cell mechanisms (paracrine signaling, immunomodulation, etc.)
✓ Facilitates communication between you and licensed medical providers
✓ Assists with travel logistics and appointment coordination
✓ Helps you understand the process of receiving treatment in Mexico

Nexus Stem Cells does not:

✗ Provide medical advice, diagnosis, or treatment recommendations
✗ Guarantee specific outcomes from any medical procedure
✗ Employ or directly supervise the medical professionals you may consult
✗ Act as a legal representative or agent of any hospital or clinic

3. No Medical Advice Disclaimer

All content on this Platform is for informational and educational purposes only. Nothing on this website is intended to constitute medical advice, diagnosis, or treatment recommendations. The information about mesenchymal stem cells and regenerative medicine is based on current research but does not replace professional medical consultation. You should always consult directly with a qualified, licensed physician regarding any medical condition or before making any healthcare decisions.

In compliance with the General Health Law of Mexico and COFEPRIS regulations (Article 306), our educational content is verifiable, has an educational focus, and does not induce harmful behaviors or make misleading claims about treatment outcomes. Any statements about potential benefits are presented as general research findings, not guarantees of individual results. Where applicable, our website includes the legend “Consult your doctor” in accordance with Article 79 of the Health Law Regulations on Advertising.

4. Eligibility and Account Responsibility

By using our Platform, you represent and warrant that:

You are at least 18 years of age. If you are under 18, you may only use the Platform with the consent and supervision of a parent or legal guardian.
All information you provide to us (including through medical inquiry forms) is accurate, current, and complete.
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
You will not create more than one account or transfer your account to another person without our prior written permission.

5. User Conduct and Prohibited Activities

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Platform in any way that violates any applicable federal, state, local, or international law or regulation (including but not limited to the laws of Mexico and any applicable laws of your country of residence).
Submit false or misleading information through our medical inquiry forms or any other communication channel.
Attempt to interfere with the proper working of the Platform, including through the use of viruses, bots, or other harmful code.
Scrape, copy, or reproduce any content from the Platform without our express written permission.
Use the Platform to send unsolicited commercial communications (spam).

6. Intellectual Property Rights

All content on this Platform – including text, graphics, logos, images, video clips, animations, and the underlying HTML/CSS/JavaScript code – is the property of Nexus Stem Cells or its content suppliers and is protected by Mexican and international copyright, trademark, and other intellectual property laws.

You may view, download, and print content from the Platform for your personal, non-commercial use only. Any other use, including modification, distribution, republication, or commercial exploitation, without our prior written consent, is strictly prohibited.

7. Medical Inquiry Forms and Personal Data

When you submit a medical inquiry form, you are providing us with personal and potentially sensitive health data. The processing of this data is governed by our Privacy Policy, which complies with Mexico’s Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP, 2025). Under this law, sensitive health data requires your explicit consent, which you provide when submitting the inquiry form.

We will use your information solely to respond to your inquiry, coordinate with our medical partners, and provide the facilitation services you request. We do not sell your personal data to third parties.

8. Limitation of Liability

To the fullest extent permitted by Mexican law (including the Federal Civil Code of Mexico):

Nexus Stem Cells shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform or any medical treatment you receive from third‑party providers.
Our total aggregate liability for any claims arising under these Terms or from your use of the Platform shall not exceed the amount you have paid to us (if any) for our facilitation services. Because our educational resources are provided free of charge, this amount may be zero.
We do not guarantee the accuracy, completeness, or usefulness of any information on the Platform. We are not responsible for any decisions you make based on such information.
We do not guarantee the quality of care, treatment outcomes, or conduct of any independent physician or healthcare facility to which we may introduce you. The physician‑patient relationship is solely between you and the treating provider.

This limitation of liability applies regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, etc.).

9. Indemnification

You agree to indemnify, defend, and hold harmless Nexus Stem Cells and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your violation of these Terms;
Your violation of any applicable law or regulation;
Your use of the Platform;
Any dispute between you and a third‑party medical provider introduced through our Platform.

10. Third‑Party Links and Services

Our Platform may contain links to third‑party websites (e.g., research publications, medical journals, social media platforms). These links are provided for your convenience only and do not signify our endorsement of such third‑party sites. We have no control over the content or privacy practices of those sites and accept no responsibility for them. You access third‑party websites at your own risk.

11. Termination and Suspension

We reserve the right, in our sole discretion, to terminate or suspend your access to all or part of the Platform at any time, without notice, for any reason, including but not limited to your breach of these Terms. Upon termination, all provisions of these Terms that by their nature should survive (including intellectual property, limitation of liability, indemnification, and governing law) shall remain in effect.

12. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them, the Platform, or your use of our facilitation services shall be governed by and construed in accordance with the laws of Mexico, without regard to its conflict of laws principles.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Guadalajara, Jalisco, Mexico, and you hereby irrevocably consent to the personal jurisdiction of such courts. The parties expressly waive any objection based on forum non conveniens.

For users located outside Mexico, nothing in this section prevents you from bringing a complaint before the competent authorities of your country of residence if mandatory consumer protection laws apply.

13. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) if the delay or failure results from events beyond the party’s reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government actions, or internet service failures.

14. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. The “Last Updated” date at the top of this page indicates when the most recent changes were made. If we make material changes, we will notify you by posting a prominent notice on our website. Your continued use of the Platform after any such changes constitutes your acceptance of the revised Terms.

15. Entire Agreement and Severability

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Nexus Stem Cells regarding your use of the Platform. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Information

If you have any questions about these Terms or the Platform, please contact us at:

Nexus Stem Cells
C. Jose Maria Heredia 2960, Guadalajara, Jalisco, Mexico 44670
Email: contact@nexusstemcells.com
Phone: +52 (33) 1840-6037

     Regulatory notice: In Mexico, health‑related advertising is regulated by COFEPRIS under the General Health Law and its regulations. Our educational content complies with Article 306 of the General Health Law (verifiability, educational focus, no misleading claims). We do not advertise prescription‑only medicines or make therapeutic claims without appropriate disclaimers. If you believe your rights have been violated, you may file a complaint with COFEPRIS or, for data protection matters, with INAI.
  